Refund policy
Returns & Refunds
At Casa Aura, every decant is hand-filled from authentic bottles into new, clean glass vials. Because fragrance is personal and decants can’t be resold once they leave us, we handle returns this way:
Decants are final sale. We can’t accept returns or exchanges because you didn’t like a scent. That’s why we offer smaller sizes, so you can try before going bigger.
If something goes wrong, we’ll make it right. Contact us within 7 days of delivery if:
- Your vial arrived broken, leaking, or damaged
- You received the wrong scent or size
- An item is missing from your order
Email casaaura480@gmail.com with your order number and a photo of the issue. We’ll send a free replacement or a full refund for that item, whichever you prefer. You don’t need to send anything back.
Lost or stolen packages: If tracking shows no movement for [10] days, or your package never arrived, reach out and we’ll help with a reshipment or refund. Please double-check your shipping address at checkout. We can’t cover packages sent to an incorrect address that was entered at checkout.
Full-size bottles (if offered): Unopened bottles in their original sealed packaging can be returned within 14 days of delivery. Return shipping is paid by the customer unless the item arrived damaged or was incorrect. Opened bottles are final sale.
Refunds go back to your original payment method within [5–10] business days after approval.
Order cancellations: Orders can be cancelled before they ship. Email us as soon as possible.
Questions? We’re happy to help: casaaura480@gmail.com